In June 2000, the European Commission presented its “Passenger Charter”, focussing the attention of both institutions and the public in all EU countries on the centrality of the passenger and his/her rights in the complex system of air transport.
ENAC then drew up the “PASSENGER RIGHTS CHARTER” which, in one single text and in reference to all national, community and international laws, includes all forms of defence in case of disorganisation and inefficiency. ENAC also assumed the role of guarantor, so that passengers can always find real and effective assistance during their journey when necessary.
Indeed, the document is a compendium in which all the rights of those travelling by air are listed by type of complaint and actions to take. It is, therefore, one of the most advanced means of safeguarding passengers' rights and places as a leader in the field, both in Europe and internationally.
